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Refund & Return Policy

Sovereign Laboratories Refund Policy

We are happy to refund the purchase price of any Sovereign Laboratories product within forty-five (45) days of the original purchase date provided that you return the empty opened product packaging and/or additional unopened products as well (if you are requesting a refund on a multiple quantity order). Your refund will not be issued until we receive the opened and unopened items from you.

Items purchased on the Internet through Amazon, Walmart, or any non-Sovereign Laboratories website should go through that respective website’s refund process.

Replacement Policy

We will replace any damaged or defective product and send out a replacement product as long as you have the receipt. We require the return of the defective product at our expense for examination to help us determine the cause of the defect. Alternatively, most retail locations can provide an exchange if the product is returned to the place of purchase. Replacements requested after forty-five (45) days of the original purchase date will be at our discretion.

Return & Refund Process

To initiate the refund or replacement process, please email us at [email protected] and include “requesting a refund” in the subject line. We will email you instructions.

Please note:

• You must be able to send us a copy of the purchase receipt for the product being returned if requested.
• You can mail the returned product packaging back at your postage expense OR we can provide you with a postage paid return label in which the cost of postage will be subtracted from your refund.
• Opened packaging that is sent back should be empty of the contents inside. For example, if you ordered one bag of 6 oz colostrum powder and decided to get a refund, you would mail us back the empty opened 6 oz bag. Having product left in the packaging may delay the return and refund process. An empty bag or bottle is required.
• If you ordered multiple products and are wanting a refund for the entire order, all products (opened and unopened must be returned for the refund).
• If you have any questions or concerns, please contact 928-202-4038, M – F, from 8AM to 4PM Mountain Standard Time (MST)

Understanding Our Returns Process

To our customers who are applying for a refund and must ship in opened and/or unopened packaging, we sincerely apologize for the inconvenience.

Sovereign Laboratories used to grant a refund without requiring a return of anything. Dozens of bad actors have been taking advantage of our small company, would order the product, demand a refund, sell the products on discount websites, and order again under a new name.

There is no other way to stop this type of fraud other than to get back the opened and unopened products/packaging. We apologize for the inconvenience.